Matter & Substance

Thoughts from our industry
to help Businesses and Individuals

June 18, 2018

Your midyear review should go beyond financials

Every year is a journey for a business. You begin with a set of objectives for the months ahead, probably encounter a few bumps along the way, and hopefully reach your destination with some success and a few lessons...

May 31, 2018

Four ways to encourage innovation in customer service

When business people speak of innovation, the focus is usually on a pioneering product or state-of-the-art service that will “revolutionize the industry.” But innovation can apply to any aspect of your company – including customer service. Many business owners...

May 18, 2018

Seven ways to prepare your business for sale

For some business owners, succession planning is a complex and delicate matter involving family members and a long, gradual transition out of the company. Others simply sell the business and move on. There are many variations in between, of...

May 18, 2018

Five questions to ask yourself about social media

Social media can be an inexpensive, but effective, way to market a company’s products or services. Like most businesses today, you’ve probably at least dipped your toe into its waters. Or perhaps you have a full-blown, ongoing social media...

May 17, 2018

3 Ways to Supercharge your Supervisors

The attitudes and behaviors of your people managers play a critical role in your company’s success. When your managers are putting forth their best effort, the more likely it is that you’ll, in turn, get the best performances out of...

May 2, 2018

Make sure your company is prepared for any disaster

What could stop your company from operating for a day, a month, or a year? A flood or fire? Perhaps a key supplier shuts down? Or maybe a hacker or technical glitch crashes your website? And you suddenly lose...

April 26, 2018

Looking for concentration risks in your supply chain

Concentration risks are a threat to your supply chain. These occur when a company relies on a customer or supplier for 10% or more of its revenue or materials, or on several customers or suppliers located in the same...

April 13, 2018

You don’t have to take business insurance costs sitting down

Adequate insurance coverage is, in many cases, a legal requirement for a business. Even if it’s not for your company, proper coverage remains a risk management imperative. But that doesn’t mean you have to take high insurance costs sitting...

March 28, 2018

Four tough questions to consider before expanding to a new location

Is business going so well that you’re thinking about adding another location? If this is the case, congratulations! But before you start planning the ribbon cutting ceremony, take a step back and ask yourself some tough questions about whether...

March 20, 2018

Five ways to dance through digital disruption

You’ve probably heard the term and wondered if it could happen to your company. Maybe it already has. We’re referring to “digital disruption” – when new technologies and business models affect the value proposition of existing goods and services....

March 15, 2018

Put your successor in a position to succeed

When it comes time to transition your role as business leader to someone else, you’ll face many changes. One of them is becoming a mentor. As such, you’ll have to communicate clearly, show some patience, and have a clear...

March 6, 2018

Take control of your business data

With so much data flying around these days, it’s easy for a company of any size to get overwhelmed. If something falls through the cracks, say a contract renewal or outstanding bill, your financial standing and reputation could suffer....

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Matter & Substance

Thoughts from our industry to help Businesses and Individuals

Thoughts from our industry
to help Businesses and Individuals